Set 3003
商品の返品・交換
店舗・サービス
🎧 音声を聴いて3つの設問に答えてください
── 復習用 個別再生 ──
📄 会話スクリプトを見る
1.
M Excuse me, I'd like to return this jacket. I bought it last week but it doesn't fit properly.
2.
F I'm sorry to hear that. Do you have your receipt?
3.
M Yes, here it is. I was wondering if I could exchange it for a larger size.
4.
F Let me check our stock. We have the same jacket in size large. Would you like to try it on?
5.
M Yes, please. And if it fits, can I use the difference in price toward another purchase?
6.
F Since it's the same price, there's no difference. But you're welcome to look around while I get the jacket.
QUESTION 7
Why does the man want to return the jacket?
✓ 正解: (D) It does not fit him.
📍第1文
男性が「I'd like to return this jacket. I bought it last week but it doesn't fit properly」と述べている。サイズが合わないことが返品の理由。「doesn't fit properly」=「サイズが合わない」は店舗会話の定番表現。
📖 解き方のコツ:返品理由は冒頭。doesn't fit/too small/too bigなど身体に関する語に集中。
QUESTION 8
What does the man want to do instead of getting a refund?
✓ 正解: (B) Exchange for a different size.
📍第3文
男性が「I was wondering if I could exchange it for a larger size」と述べている。返金ではなく、より大きいサイズへの交換を希望している。「I was wondering if ~」は丁寧な依頼表現。
📖 解き方のコツ:希望はI was wondering if I could ~の直後が答え。
QUESTION 9
What will the woman do next?
✓ 正解: (A) Retrieve a jacket in a larger size.
📍第6文
店員が「look around while I get the jacket」と述べている。「I get the jacket(私がジャケットを取りに行く)」が次の行動。while節の中に答えがあるパターンに注意。
📖 解き方のコツ:次のアクションは店員の最後の発言。while I get ~の中に答え。
結果
0 / 3