Set 3037
顧客満足度調査の結果共有
オフィス・会議
🎧 音声を聴いて3つの設問に答えてください
── 復習用 個別再生 ──
📄 会話スクリプトを見る
1.
F Let's go over the results of our latest customer satisfaction survey.
2.
M1 Overall, our score improved by 8 percent compared to last quarter.
3.
F That's encouraging. Which areas saw the biggest gains?
4.
M1 Response time and product quality both scored significantly higher.
5.
M2 What about areas that still need work?
6.
M1 After-sales support is still our weakest point. Several customers mentioned long wait times when contacting support.
7.
F Let's prioritize that. I'll set up a working group to address the support issues by next month.
QUESTION 109
What are the speakers discussing?
✓ 正解: (B) Results of a customer survey.
📍第1文
女性が冒頭で「Let's go over the results of our latest customer satisfaction survey」と述べている。顧客満足度調査の結果について議論している。
📖 解き方のコツ:議論内容はLet's go over ~。冒頭の女性発言。
QUESTION 110
How much did the overall score improve?
✓ 正解: (B) 8 percent.
📍第2文
男1が「Overall, our score improved by 8 percent compared to last quarter」と述べている。全体スコアは8%向上。
📖 解き方のコツ:改善幅はimproved by ~ percent。男1の数値報告。
QUESTION 111
What will the woman do to address the support issue?
✓ 正解: (C) Set up a working group.
📍第7文
女性が「I'll set up a working group to address the support issues by next month」と述べている。来月までにワーキンググループを設置することが対応策。
📖 解き方のコツ:対応策はset up a working group。最後の女性発言。
結果
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