Set 3058
新しいシステムの導入サポート
電話会議
🎧 音声を聴いて3つの設問に答えてください
── 復習用 個別再生 ──
📄 会話スクリプトを見る
1.
F Hi, this is Priya from TechAssist. You submitted a support ticket yesterday about the new CRM software.
2.
M Yes, thank you for calling back. We installed it last week but several users are having trouble syncing their calendars.
3.
F I understand. This is actually a known issue with version 3.2. There's a patch available. Have you updated to the latest version?
4.
M I don't think so. How do I do that?
5.
F Go to the settings menu, select 'About', and click 'Check for Updates'. The update should take about five minutes.
6.
M OK, I'll try that now. Should I call back if the problem continues?
7.
F Yes, or you can use the live chat on our support portal. We're available 24 hours.
QUESTION 172
Why is Priya calling?
✓ 正解: (B) To follow up on a support ticket.
女性が「You submitted a support ticket yesterday about the new CRM software」と述べている。前日提出されたサポートチケットへのフォローアップが電話の目的。
QUESTION 173
What is the problem with the software?
✓ 正解: (D) Users cannot sync their calendars.
男性が「several users are having trouble syncing their calendars」と述べている。ユーザーがカレンダーを同期できないことが問題。
QUESTION 174
Where can the man get further help if needed?
✓ 正解: (D) Through the live chat on the support portal.
女性が「you can use the live chat on our support portal. We're available 24 hours」と述べている。サポートポータルのライブチャットでさらにヘルプを得られる。
結果
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