Set 3018
クレーム対応の報告
電話会議
🎧 音声を聴いて3つの設問に答えてください
── 復習用 個別再生 ──
📄 会話スクリプトを見る
1.
F Hi Mark, I wanted to update you on the situation with the Greenfield account.
2.
M Yes, I heard there was a complaint. What happened exactly?
3.
F They received a shipment last Tuesday, but three of the items were damaged during transit.
4.
M That's unfortunate. Have we offered any compensation?
5.
F Yes. I've already arranged for replacements to be sent out today, and I've offered them a 10 percent discount on their next order.
6.
M Good thinking. Please send me a written summary of the incident so I can follow up with the logistics team.
QUESTION 52
What is the woman calling about?
✓ 正解: (B) A damaged shipment.
📍第3文
女性が「three of the items were damaged during transit」と述べている。配送中に商品3点が破損したことが電話の内容。
📖 解き方のコツ:電話内容はupdate you on ~/situation with ~。冒頭3行。
QUESTION 53
What has the woman already done to resolve the issue?
✓ 正解: (D) Arranged for replacements and offered a discount.
📍第5文
女性が「I've already arranged for replacements to be sent out today, and I've offered them a 10 percent discount on their next order」と述べている。代替品の手配と10%割引の提供をすでに行っている。
📖 解き方のコツ:対応済み事項はI've already ~。完了形がキー。
QUESTION 54
What does the man ask the woman to do?
✓ 正解: (A) Send a written summary of the incident.
📍第6文
男性が「Please send me a written summary of the incident so I can follow up with the logistics team」と依頼している。物流チームと連絡を取るための書面サマリーを送るよう頼んでいる。
📖 解き方のコツ:依頼は最後。Please send/Could you ~の直後。
結果
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