Set 3019
納期の確認と交渉
電話会議
🎧 音声を聴いて3つの設問に答えてください
── 復習用 個別再生 ──
📄 会話スクリプトを見る
1.
M Good morning, this is Kevin from Apex Solutions. I'm calling about our order number 7842.
2.
F Good morning, Kevin. Let me pull that up. Yes, I see your order here — 200 units of the Model X printer.
3.
M That's right. We originally expected delivery by the 15th, but we haven't received a shipping confirmation yet.
4.
F I apologize for the delay. There was a parts shortage, but your order is now scheduled to ship on the 18th.
5.
M That's three days later than agreed. Is there any way to expedite it?
6.
F I can arrange express shipping at no additional cost to compensate for the delay.
QUESTION 55
Why is the man calling?
✓ 正解: (D) To inquire about a delayed delivery.
📍第3文
男性が「we haven't received a shipping confirmation yet」と述べ、納期予定を過ぎても発送通知が来ていないことを問題提起している。配送遅延についての問い合わせが電話の理由。
📖 解き方のコツ:電話理由はhaven't received ~/delayed ~などの遅延表現。
QUESTION 56
Why was the order delayed?
✓ 正解: (B) There was a parts shortage.
📍第4文
女性が「There was a parts shortage」と述べている。部品不足が遅延の原因。
📖 解き方のコツ:遅延原因はparts shortage/issueの直後。女性の謝罪後。
QUESTION 57
What does the woman offer as compensation?
✓ 正解: (A) Express shipping at no extra cost.
📍第6文
女性が「I can arrange express shipping at no additional cost to compensate for the delay」と述べている。追加料金なしで速達便を手配することが補償案。
📖 解き方のコツ:補償はexpress shipping/at no extra costの組み合わせ。
結果
0 / 3