Set 3020
家電製品の修理相談
店舗・サービス
🎧 音声を聴いて3つの設問に答えてください
── 復習用 個別再生 ──
📄 会話スクリプトを見る
1.
M Excuse me, I bought this laptop here about eight months ago and the screen has gone completely black.
2.
F I'm sorry to hear that. Do you have your receipt or warranty card?
3.
M Yes, I have both. Is this covered under the warranty?
4.
F Let me check. Our standard warranty covers hardware defects for one year. A screen failure should be covered.
5.
M That's a relief. How long will the repair take?
6.
F Typically five to seven business days. We'll contact you by phone when it's ready.
QUESTION 58
What is the problem with the man's laptop?
✓ 正解: (A) The screen has gone black.
📍第1文
男性が「the screen has gone completely black」と述べている。画面が真っ暗になったことが問題。
📖 解き方のコツ:問題はscreen has gone blackなどの故障表現。冒頭1文。
QUESTION 59
Is the repair covered under warranty?
✓ 正解: (B) Yes, screen failures are covered.
📍第4文
店員が「Our standard warranty covers hardware defects for one year. A screen failure should be covered」と述べている。標準保証は1年間でハードウェア不良をカバーし、画面故障も対象。
📖 解き方のコツ:保証可否はshould be coveredの直後。女性の説明発言。
QUESTION 60
How will the man be notified when the repair is done?
✓ 正解: (C) By phone.
📍第6文
店員が「We'll contact you by phone when it's ready」と述べている。修理完了時には電話で連絡される。
📖 解き方のコツ:連絡方法はby phone/email。最後の女性発言。
結果
0 / 3