Set 3097
カスタマーサービスのフィードバック
電話会議
🎧 音声を聴いて3つの設問に答えてください
── 復習用 個別再生 ──
📄 会話スクリプトを見る
1.
F Good afternoon, I'm calling to follow up on your recent service experience with us.
2.
M Oh yes. I had an issue with a late delivery last month.
3.
F I'm very sorry about that. On a scale of 1 to 10, how satisfied were you with how the issue was handled?
4.
M I'd say a 6. The replacement arrived eventually, but I had to call three times before anyone took action.
5.
F That's not the experience we want for our customers. I'd like to offer you a credit toward your next order as an apology.
6.
M That's appreciated. How much would the credit be?
7.
F We'd offer a $25 credit, valid for 90 days.
QUESTION 289
Why is the woman calling?
✓ 正解: (C) To follow up on a customer's experience.
📍第1文
女性が「I'm calling to follow up on your recent service experience with us」と述べている。顧客のサービス経験についてフォローアップしている。
📖 解き方のコツ:電話理由はfollow up on service experience。冒頭1文。
QUESTION 290
What rating did the man give his experience?
✓ 正解: (A) 6 out of 10.
📍第4文
男性が「I'd say a 6」と述べている。10点満点で6点の評価。
📖 解き方のコツ:評価はI'd say a 6。男性の評価発言。
QUESTION 291
What is being offered as an apology?
✓ 正解: (C) A $25 credit for 90 days.
📍第7文
女性が「We'd offer a $25 credit, valid for 90 days」と述べている。お詫びとして90日間有効な25ドルのクレジットが提供される。
📖 解き方のコツ:補償は$25 credit valid for 90 days。最後の女性発言。
結果
0 / 3